I don't like the 3D CAD Model images - how can I switch them off? The 3D CAD Model image is a feature of our website and it can not be switched off.I've lost my user name and password and I want to download a 3D CAD Model - what should I do? Click the login link and then use the forgotten username / password links.I want to download a 3D CAD Model but I don't have an RS account - what should I do? You don't need an RS account to download 3D CAD Models - just click the link to register and fill out your details - this will register you as a web user and you can then download 3D CAD Models.

The 3D CAD Model image is different to the picture when I click the link for more images - which one is correct? The 3D CAD Model image is correct - the photograph or line drawing is a generic image used for several products in that range and is for guidance only.When I click on the 3D CAD Model image it starts spinning very fast - how do I stop this happening? Click on the image of a house in the CAD viewer.Can I download a 3D CAD Model for a CAD Application that doesn't appear in the drop down list? RS only supports the native 3D CAD formats in the drop-down list - if your 3D CAD system or version is not listed then try to import a neutral format like STEP or IGES.We are not allowed to use java in our browsers - what can we do? The viewer requires java to display the 3D image - you will need to use the 'click for more images' link to view a product image or line drawing - you can still download a 3D CAD model without java.The 3D CAD Model image isn't displaying properly in my browser, what can I do? The viewer works best in the following browsers - IE7 or 8 / Firefox / Chrome - you can get the image to refresh by using the browser refresh button or by scrolling the browser pane.Where can I download the latest Java software? If Java is not installed, you can download the Java application by going to

I don't have access to java in my browser.

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